How Wyatt Johnson Mazda Is Moving Forward During COVID-19

Everything we do at Wyatt Johnson Mazda is to take you stylishly and efficiently into the future. However, COVID-19 has made the future look pretty bleak. Even though things are looking a bit brighter, we’ve seen how fast that can change if we don’t all do our part. So our teams have taken a few steps to keep not only our Clarksville community safe, but ourselves as well!

We always want Wyatt Johnson Mazda to be a reliable and safe environment. One you can look forward to being in when buying a new car or servicing your current car. With that goal in mind, we’ve added these precautions!

Preventative Steps Taken at the Dealership

Effective immediately, our dealership has implemented the following steps to ensure a healthy environment for all guests:

Without even meaning to, you come into contact with a lot of surfaces when exploring Wyatt Johnson Mazda. So we’ve instructed our cleaning staff to make sure every high-touch surface, including tables, lobbies, door handles, restrooms, van shuttle seats, phones, and more, are cleaned and disinfected continuously throughout the day.

It’s not just surfaces though. There are many items that you can handle during your visit as well! To fight against that, we’ve placed hand sanitizing stations throughout the showroom and office areas of the dealership. We recommend finding and using them after handling items like keys, pens, clipboards, etc.

Keeping the spread low is first and foremost, and spreading COVID-19 typically happens when someone is showing symptoms. So, obviously, it’s important to stay home when you’re sick. We’ve mandated our staff to remain at home if they are experiencing any COVID-19 related symptoms. We also would like to ask you to stay home if you are feeling ill and come visit us when you’re better.

The steps we are taking moving forward have been inspired by the advice being provided to the public from trusted organizations such as the World Health Organization (WHO) and the Center for Disease Control (CDC).

We’re all trying hard to get back to normal, so it’s important that everyone does their part to keep COVID-19 at bay. That’s why these guidelines and preventative measures will remain in effect until further notice.

What We Can Offer You Outside of the Dealership

Complimentary Pickup and Delivery Options*

We’ve done a lot at Wyatt Johnson Mazda to make shopping in person a safe experience. However, even the most drastic measures may not be enough for some people, and that’s totally alright! COVID-19 is certainly nasty and if you feel like you have to remain at home and avoid large businesses during this time, we 100% support your decision. In fact, we’ve added some programs to our repertoire that are going to make shopping at home a whole lot easier and a better experience.

Car shopping online is rarely a completely online experience. Sooner or later, you’re going to have to come in to do something. Well, this is one of those rare situations. The new car delivery program keeps the at home shopping at home completely! Now you can find a new car, get pre-approved for financing, sign paperwork, test drive a car, and get your brand new Mazda or used car delivered right to your door!

For those who already have a Mazda but need to schedule a service appointment, this one's for you! Our brand new service pick-up program eliminates the need for you to drive into the service center and wait around waiting for our technicians to finish up with your car. Whether you don’t want to take time out of your day or don’t want to put your health at risk, this program makes it easy. Now, you can relax at home while our technicians come and pick your car up for you. Just schedule a regular appointment, let us know where and when you want the pick up and we’ll be over!

Need more information? Give us a holler and we’ll be able to help you with whatever you need. Otherwise, take a look at our current inventory and service specials! We hope to hear from you soon!

Frequently Asked Questions

Will Wyatt Johnson Mazda stay open?

We are still open for business. Please click here to check our current hours.
What precautionary measures are being taken?

We have implemented increased cleaning and safety measures in every aspect of our dealership.The specifics of those safety precautions have been laid out in detail above.
Can I still get my car serviced?

Yes, our service center is still open and our staff is fully equipped to safely complete any and all service requests. You can also schedule complimentary pickup and delivery for service within 20 miles of our dealership.*
Do you offer pick up and delivery service?

Yes, we offer complimentary pickup and delivery for sales and service as well as at-home test drives for those who live within 20 miles of our dealership.*
What if I have a question about if I need service?

Give us a call at 931-648-4300 with any service questions you may have.
Will you deliver the car to me?

Yes. We offer pickup and delivery for sales and service as well as at-home test drives. These services are available free of charge within 20 miles of our dealership.*
Is there any way to purchase my vehicle without coming in?

Yes. You can fill out all of the required paperwork to purchase a vehicle from us online. Once the paperwork is done, we will deliver your car right to your door. We also offer complimentary at-home test drives* to those who want to give their future car a spin before making their final decision.
If I want to come in, is it possible to limit how long I’m there?

We offer complimentary pickup and delivery for sales and service as well as at-home test drives.* These services are being offered to aid in social distancing efforts and to limit the amount of people at our dealership throughout the day. If you are coming in for service, you can always make an appointment online to ensure we are ready to go right when you arrive.
Do you know any way I can lower or suspend my payment?

You can find all of the latest financing options being offered by Mazda in the Mazda COVID-19 News Page.
Should I still get my vehicle serviced?

Yes, regular maintenance is critical to the prolonged health of your vehicle. If your car requires service, please schedule an appointment with our service department at your earliest convenience. Our team has been trained to safely service your vehicle and return it to you in pristine condition. We are also offering complimentary pickup and delivery for service as well as sales.*
What if I want to test drive a vehicle before buying?

We are offering complimentary at-home test drives within 20 miles of our dealership.* Simply find your car online and contact us to schedule your at-home test drive.
Can I get a loaner vehicle for service?

We do not offer loaner vehicles for service, however, complimentary pickup and delivery for sales and service as well as at-home test drives* are available.
Where can I find dealership updates?

Dealership updates can be found on our Facebook page and the homepage of our website.
What do I do if my lease is due?

If your lease is due, please return your car to our dealership as soon as possible. If you are not able to come to our dealership, we will make the trip to your home to pick up your car at no cost, if you live within 20 miles of our dealership.*
I’ve received a letter that my lease is due, what should I do?

If your lease is due, please return your car to our dealership as soon as possible. If you are not able to come to our dealership, we will make the trip to your home to pick up your car at no cost, if you live within 20 miles of our dealership.*
How do I clean and disinfect my car?

We encourage all of our customers to adhere to the car cleaning guidelines laid out by Consumer Reports in mid-March.
Can I complete any and all paperwork online?

Yes. You can complete all of your necessary paperwork online.
Can I buy a car under a Coronavirus shelter-in-place order?

Yes, our showroom is still open. You can also purchase a car from us entirely online and request an at-home test drive.*
Do I need to make an appointment before coming in for service?

If possible, we ask that you make an appointment with our service department before coming to the dealership. If you live within 20 miles of our dealership, we encourage you to schedule complimentary pickup and delivery* for all of your service needs.
Is my car getting fully detailed and cleaned post service?

While we do not fully detail your car after service, we will thoroughly disinfect your vehicle after our staff services it.

The Wyatt Johnson Mazda team is here to streamline your next car purchase, lease, or service appointment. Whether you want to upgrade your daily commute or just make sure your car is in perfect working condition before a big trip, we can help you with any and all of your car-related issues and queries.

If you have any questions, please contact us at (931) 648-1098 or stop by and see us at our dealership at 2425 Wilma Rudolph Blvd suite c, Clarksville, TN 37040. We are here to find creative automotive solutions for our friends throughout the greater Nashville area, stop in and let us get to work for you today.

*Complimentary pickup/delivery and at home test drive only available within 20 miles of the dealership.

Wyatt Johnson Mazda